Visitor SERVICES

In this five-part series, you will learn about the key visitor services activities that Bundaberg Tourism delivers including:
1. Visitor Information Centres - running two accredited VICs in the region;
2. Booking Services;
3. Industry Famils;
4. Destination Collateral - visitor guides, maps and other resources;
5. Event & Group Support

 

Visitor Experience is one of Bundaberg Tourism's priorities areas.  The visitor experience reflects a united Bundaberg region that delivers on the promise of our foundational pillars of sustainability, reef custodians and Taste Bundaberg.

Visitor Services offered in the Bundaberg Region are varied.  They range from providing local knowledge and booking services within the physical locations of our Visitor Information Centres as well as online, across social media, in writing and over the phone; running pop-up and remote information services at events and consumer shows; training staff, volunteers, industry and the community about the products and experiences within the region in order to ensure visitors are being supported at every touchpoint during their stay; responding to reviews and assisting operators should issues arise; and much, much more.

The following modules will unpack the key visitors services that Bundaberg Tourism delivers.

 

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